Luis Hurtado

If we don't take automation seriously, our competitors will. This article explains how we do it at kommit, preventing us from wasting resources. A recent report in the MIT Sloan Review showed the numbers obtained by AT&T's "Project Raindrops." This initiative, which started in 2020, saved the company $230 million. Outstanding. At AT&T, "Raindrop" is a metaphor referring to "an annoying policy, an outdated process, or a tool that's no longer useful."  One or two raindrops are bearable;...

As a company matures, some things become mandatory. One is the need to structure an operating model, i.e., a way to run things effectively. Failing to do so will inevitably lead the company to a chaotic situation. A few years ago, I found a fantastic term for describing such a scenario: “ Clusterfog .”[1]. The whole matter revolves around entropy, a concept born in physics but used in business management to metaphorically describe a company’s degradation—or loss of order and efficiency—over...